SalesConnect Modernization: Reworking Black Belt Academy


Co-authored by Abhinav Singh, Content material Supervisor at Cisco 


‘The measure of intelligence is the flexibility to vary’ – Albert Einstein.

In a world that has been gripped with know-how and the parallel need to have sooner, smoother, simply obtainable assets, change is fixed. Our endeavour to refine the ‘person expertise’ for our learners has fuelled our efforts to remodel Black Belt right into a platform par excellence. SalesConnect has undergone some path-breaking modifications, initiated by the beneficiant suggestions garnered by ‘Associate Listening’ and ‘Voice of Associate’ packages. We now have ‘modernized’ the structure, by leveraging best-in-class know-how to curate a Cisco branded product and growing an interface that’s increasing our learner base and optimizing accomplice expertise.

Simplify: The brand new SalesConnect primarily and dramatically improves the flexibility to seek for enablement assets in vendor and accomplice workflow.

Optimize:  It advances a frictionless platform for enablement stakeholders to ship best-in-class enablement experiences.

Standardize:  We’ll now ship a data-centric tech stack that gives analytics to measure effectiveness and assist management assess the ROI of enablement packages.

Scale:  It additionally leverages an present authorized structure stack that enables us to scale with pace whereas maximizing Cisco’s ROI.

The Key Options of the New SalesConnect inside a Salesforce-native platform are proving to take Black Belt Academy to a brand new degree of ease and readability.

Customers are capable of leverage the complete platform with a remodeled Touchdown Web page, visually gorgeous websites with simpler navigation, elevated and related search, all obtainable content material, guided studying, evaluation choices, certifications and badges.

Learners will now have individually crafted Studying Tracs, to successfully interact prospects with guided Studying Plans, enhanced quiz engines, ILT/vILT and pitch contests. An choice to launch customized, guided teaching led by managers and subject material specialists to develop gross sales abilities with video teaching and rubrics to information reviewers round finest practices might be obtainable.

Associate Enablement might be extra clear, by maintaining companions knowledgeable about merchandise and repair updates, Cisco Information, Associate Applications and Gross sales Methods with coaching, content material, websites, custom-made homepage, and accomplice particular priorities.

There are all the time refined variations that go hand in hand with modifications, and that’s what the Black Belt group is now engaged on. However with a stable help group and a way more organized case administration system, we’re able to make this expertise an ideal one for our learners!



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